Sales Training | How the Words You Are Using Are Causing You To Fail

By Jeremy Miner

Sales Training Can Increase Your Ability to make money

Sales Training : How the Words You Are Using Are Causing You To Fail

Are the words you are using to make a sale actively working against you? Typical sales training may focus on certain phrases, but to increase your sales conversions, you should opt for more neutral languaging.

“Why Don’t We Schedule Another Appointment To Talk More?”

This is a common phrase sales reps use at the end of the meeting.  Then they attempt to schedule another consultation to close the sale at another time. The problem is that it is very assumptive. There may not be enough trust there to where the customer wants to meet with you again.  This statement only triggers a further negative response.

Instead, you should say something like this: “With your permission, we can set up another appointment at a time that works for you. Would that be appropriate?” This means basically the same thing as the previous statement, but it is much more neutral. Nobody would react negatively to this statement because you are simply offering to help.  In doing so, taking the customer’s needs into consideration. There are plenty of ways to phrase this question in a neutral manner.  Consequently, it will make a sales prospect much more accommodating.

  • “Would it be appropriate for us to talk again on the phone to see if we can help you?”
  • “How do you want to proceed from here?”
  • “Will it make sense for us to talk again? to see if what we offer is what you are looking for?”
  • “What do you see as the next step?”
  • “Are you open to having another conversation to see if we can assist you?”
Free Video Sales Training on Words You Are Using Are Causing You To Fail:

The Benefits of Neutral Questions

The primary advantage to these questions and similar neutral languaging is that it makes the customer realize you are there for them. Many people naturally view sales representatives as only trying to sell something to fill their own pockets.

In the eyes of the consumer, you become a trusted authority when you are not so aggressive. You become an “insider” to the customer because you have shown you actually care. Interested in what the customer wants as opposed to every other salesperson who comes across as an “outsider.”

Changing the words you use can have a dramatic impact on your bottom line. I have used these techniques numerous times in the past, and people who go through the 7th Level Communications Ultimate Closers Masterclass learn all about neutral languaging, persuasion and much more. Feel free to call us at 800-656-8534. Learn more about the program, and soon, you can become the salesperson you always dreamed you would be.

Be the Best,

Jeremy Miner

For More Sales Training:

Check out my 3 Step Formula To Overcome any objection, please do so,  it might help you in your sales training journey.

About the Author

Jeremy Miner is an internationally recognized sales trainer who has taught thousands of people how to go from just getting average results in selling to becoming a Top 1% earner in their sales industry. Over the years, Jeremy has been asked by thousands of salespeople to train them on how to eliminate rejection, how to connect with their prospects, how to cold call, how to overcome their prospects objections/concerns, and finally how to close more sales without being a pushy, sleazy, disrespected salesperson and learn how to be viewed as the Trusted Authority in their entire market.